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"The things that make me different are the things that make me ME. -Piglet"
― A. A. Milne

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My career began in The City in 1980 at Commercial Union,  learning the basics of underwriting,  before diversifying into broking and claims in the London and provincial markets. A focus on commercial insurance, national and international programmes, including their design, wordings, placement and claims, matching theory to practice. This breadth of experience enables me
to provide wide-reaching examples to pass my knowledge on to others.

Sue Taylor is a multi-faceted insurance specialist, trainer, accredited author, and consultant. A background in placement and claims provides a unique and rounded approach

Professional Qualifications and Memberships

ACII- Associate of Chartered Insurance Institute

Chartered Insurance Broker

Member of Chartered Insurance Institute

Adv.Dip.CILA- Advanced Diploma Chartered Institute of Loss Adjusters

Member of Chartered Institute of Loss Adjusters

NVQ Facilitation Skills


Relevant Expert Witness Courses: 

Bond Solon

-Report Writing

-Court Room Skills

-Cross Examination

-Civil Law and Procedure



The Basic Business Interruption Book Published by CILA - co- author

Riley on Business Interruption10th edition Harry Roberts - major contributor

Riley on Business Interruption 9th edition Harry Roberts - contributor


Recent Articles:

Insurance Day 28th April 2021 “Inconsistent approachfrom carriers to BI claims is a major issue for market”

Insurance Day 5th May 2021”Reinsurers under pressure to challenge how BI claims are paid in primary market


We provide training courses tailored to your needs as a company or individual. 
This can be in person, a half or whole day course or mentoring by the hour.
Online training options include the following:
45/60 minute interactive Webinars for groups, both large and small.
60 minute mentoring sessions.
If required, training materials can include:
Powerpoint slides, handouts and guides.
For more details of group and individual courses available, and for bespoke group or individual mentoring requirements, on all aspects of commercial insurance, please use the contact me button.
Examples of courses available are:


Business Interruption

From understanding the basics at introductory level, to the detail and nuances at advance level.  The focus can be on claims, broking or underwriting dependent on your requirements.

Principles and Practice

This course gives an overview of the industry and various participants before delving into the contract of insurance itself and the concepts surrounding it.  consideration is given to both the placement and the claims aspects.

How to read a Policy Wording

Policy documents can be long, complex and daunting.  This course teaches techniques to create focus on the objective, improving time management and product output that is clearly visible.


Starting with the basics at introductory level, then building up all the way to complex global wordings (if required) on a step by step basis.  The training can be on a general working basis or your own specific wordings.  Claims examples will be used to illustrate various points.

How to Write a Policy Wording

Whether it is a matter of writing a complete wording, or an endorsement.  This course teaches you ways to save time, create clarity and avoid Errors & Omissions..

Negotiation Techniques

Ensuring successful outcomes from difficult negotiations  without damaging relationships.  This course provides tools to produce successful outcomes. teaching techniques to keep focusing on the task and deflecting from the personal. Applicable to broking, underwriting and adjusting.

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